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Trust & Legal

Terms of Service

Last updated: May 21, 2026

These Terms of Service ("Terms") form a contract between you and COTIS. They govern your purchase and use of the COTIS device, the cotis.ai website, the COTIS companion app, and any related services (together, the "Services"). By creating an account, buying a device, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Plain-language summary. Only adults can buy COTIS or open an account. The parent or legal guardian on the account is responsible for the child's use. COTIS is a companion tool — not a medical device, not a substitute for a parent or therapist, and not an emergency-response service. We will work hard to keep COTIS functional and safe; you agree to use it responsibly.

1. Who can use COTIS

You must be at least 18 years of age and have legal authority to enter into a binding contract. You must be the parent, legal guardian, or duly authorized educator or clinician of any child who will use a COTIS device. By creating a child profile, you confirm that you have the legal authority to provide that child's information to COTIS and to authorize COTIS's collection and use of that information as described in the Privacy Policy.

2. Your account

You are responsible for keeping your account credentials confidential and for everything that happens under your account. You agree to provide accurate information and to keep it current. Notify COTIS promptly through cotis.ai/pages/contact if you suspect unauthorized access. COTIS may suspend an account if it appears to have been compromised, used in violation of these Terms, or used in a way that endangers a child or another person.

3. What COTIS is — and is not

COTIS is a wearable companion device with three physical functions — Ask, Translate, and Calm — designed to support children, including neurodivergent children, in everyday moments. COTIS is not:

  • A medical device, diagnostic tool, or therapy
  • A substitute for professional medical, psychological, behavioral, educational, or emergency care
  • An emergency-response service. In an emergency, call your local emergency number (911 in the United States).
  • A HIPAA-covered service, a Food and Drug Administration-cleared product, or a clinical-grade diagnostic device
  • A replacement for parental supervision, observation, or judgment

Information provided by COTIS — including responses generated by language models — may be inaccurate, incomplete, or out of date and should not be relied upon for medical, legal, financial, or safety-critical decisions. Always verify important information with a qualified professional or other authoritative source.

4. Acceptable use

You agree not to, and not to permit any other person to:

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, firmware, or underlying models of the COTIS device or Services, except where applicable law expressly permits
  • Modify, tamper with, or attempt to circumvent any safety, security, parental-control, or content-filtering feature
  • Use COTIS to harass, threaten, intimidate, or harm any person
  • Use COTIS to attempt to extract, scrape, or train on data from any third-party service
  • Resell, sublicense, or commercially redistribute the Services without the prior written consent of COTIS
  • Use COTIS in any way that violates applicable law, regulation, or third-party rights
  • Use COTIS to generate content that is sexually explicit, that depicts or facilitates child sexual abuse, or that promotes violence, self-harm, or unlawful activity
  • Attempt to identify, contact, profile, or surveil another COTIS user

5. Purchases, subscriptions, and refunds

Device prices, shipping costs, taxes, and any subscription fees are presented at checkout. By completing a purchase, you authorize COTIS and our payment processor to charge the payment method you provide. Subscriptions, if any, renew automatically until cancelled. You may cancel a subscription at any time through your account or by writing to COTIS through cotis.ai/pages/contact.

Returns and refunds are handled per the return policy presented at checkout and incorporated by reference. Custom or personalized items may not be returnable. COTIS will honor any consumer-protection right under applicable law, including the right of withdrawal under EU and UK consumer law where applicable.

6. Limited hardware warranty

The COTIS device comes with a limited hardware warranty against manufacturing defects for one (1) year from the date of original purchase, provided the device was purchased from COTIS or an authorized retailer. The warranty does not cover normal wear, cosmetic damage, accidental damage, water damage beyond the device's rated tolerance, unauthorized modification, or damage from misuse. To make a warranty claim, contact COTIS through cotis.ai/pages/contact with proof of purchase. THE LIMITED HARDWARE WARRANTY IS THE EXCLUSIVE WARRANTY PROVIDED BY COTIS; ALL OTHER WARRANTIES ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Some U.S. states do not allow limitations on implied warranties or on consequential damages. Where applicable, those limitations do not apply to you, and you may have additional rights that vary by state.

7. Software updates

COTIS may issue firmware and software updates to maintain the security, safety, and functionality of the Services. Some updates may be required for the device to continue operating, particularly where the update addresses a security or safety issue. COTIS will not push an update that removes a core feature without prior notice to the account holder. You consent to the automatic delivery and installation of such updates.

8. Intellectual property

The COTIS name, logo, device design, software, content, and all related materials are owned by COTIS or its licensors and are protected by copyright, trademark, and other intellectual-property laws. COTIS grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes in accordance with these Terms. You retain ownership of any content you submit to the Services (including child personalization details). By submitting content to the Services, you grant COTIS a non-exclusive, worldwide, royalty-free license to use, process, and store that content solely to operate the Services for you.

9. Third-party services

The Services may rely on or interoperate with third-party services (for example, speech-processing, mapping, or shipping providers). The terms of those third parties may also apply to your use of the Services. COTIS is not responsible for the acts or omissions of third parties it does not control. COTIS does, however, require its service providers to maintain appropriate safeguards for the personal information they handle on COTIS's behalf, as described in the Privacy Policy.

10. Disclaimers

EXCEPT FOR THE LIMITED HARDWARE WARRANTY IN SECTION 6, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COTIS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COTIS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR AVAILABLE AT ALL TIMES. COTIS DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT GENERATED BY ANY ARTIFICIAL-INTELLIGENCE COMPONENT OF THE SERVICES.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COTIS AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF COTIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

COTIS'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID COTIS DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IF THIS SECTION IS HELD UNENFORCEABLE IN YOUR JURISDICTION, COTIS'S LIABILITY IS LIMITED TO THE SMALLEST AMOUNT PERMITTED BY APPLICABLE LAW. NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY APPLICABLE LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless COTIS and its officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (a) your misuse of the Services, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, or (d) your violation of any third-party right. This indemnification does not apply to the extent a claim arises from COTIS's own gross negligence or willful misconduct.

13. Dispute resolution

COTIS hopes to resolve any concern informally. Please contact COTIS through cotis.ai/pages/contact and allow thirty (30) days for an informal resolution before initiating any formal proceeding.

Any claim arising out of or relating to these Terms or the Services that cannot be resolved informally will be governed by the laws of the State of Idaho, without regard to its conflict-of-laws principles, and will be brought exclusively in the state or federal courts located in Blaine County, Idaho, except where applicable consumer-protection law gives you the right to bring an action in your home jurisdiction. You and COTIS each waive any right to a jury trial to the maximum extent permitted by law.

Nothing in this Section limits any right you may have under your local consumer-protection laws, including the right of a parent or guardian to bring a claim on behalf of a child where applicable law permits.

14. Changes to these Terms

COTIS may update these Terms from time to time. If COTIS makes a material change, COTIS will notify the email address on your account and update the "Last updated" date at the top of this page. Continued use of the Services after a change indicates acceptance of the updated Terms. If you do not agree to a material change, you may close your account and, where applicable, request a refund under the return policy.

15. Termination

You may stop using the Services and close your account at any time. COTIS may suspend or terminate your access if you breach these Terms, if COTIS reasonably believes that doing so is necessary to protect a child or another person, or where required by law. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

16. Miscellaneous

These Terms, together with the Privacy Policy and any policy referenced at checkout, constitute the entire agreement between you and COTIS regarding the Services. If any provision is held unenforceable, the remaining provisions will continue in full force. COTIS's failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without COTIS's prior written consent; COTIS may assign these Terms in connection with a merger, acquisition, or sale of assets.

17. Contact

Any notice required by these Terms should be sent through cotis.ai/pages/contact or by mail to:

COTIS — Legal
PO Box 642
Ketchum, ID 83340
United States

COTIS · PO Box 642 · Ketchum, ID 83340